Terms of Service

OVERVIEW
Welcome to Sannaq! The terms "we," "us," and "our" refer to Sannaq.com

Sannaq operates this website and online store, along with all associated content, features, tools, products, and services, to offer you, the customer, a personalized shopping experience (collectively, the "Services"). Our platform is powered by Shopify, enabling us to deliver these Services.

These Terms and Conditions, along with any referenced policies (collectively referred to as the "Terms"), outline your rights and responsibilities when engaging with our Services.

Please read these Terms carefully, as they contain vital information regarding your legal rights, disclaimers of warranties, and limitations of liability. By accessing or using our Services, you confirm your agreement to these Terms and to our Privacy Policy \[LINK]. If you disagree with any part of these Terms or our Privacy Policy, please refrain from using the Services.

SECTION 1 - ACCESS AND ACCOUNT
By using our Services, you confirm that you are at least the age of majority in your region, or have provided us with consent to allow your minor dependents to access the Services using your devices.

You may be required to provide certain personal information to browse or make purchases. You agree that the information you provide is accurate, complete, and current. You also confirm that you are authorized to provide this information.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Your account is non-transferable and cannot be sold or licensed to others.

SECTION 2 - OUR PRODUCTS
We strive to present our products and services as accurately as possible on our website. However, due to varying device settings and screen resolutions, the actual appearance of products may differ slightly from how they appear online.

We do not guarantee that any product's appearance or quality will fully meet your expectations. Product descriptions, pricing, and availability are subject to change without notice. We reserve the right to discontinue any item or limit quantities available for purchase at our discretion.

SECTION 3 - ORDERS
When placing an order, you are submitting an offer to buy a product or service. We reserve the right to accept or reject any order at our discretion. Orders are not final until confirmed by us. Payments must be successfully processed before order confirmation.

Order cancellations may not be possible once an order is accepted. If an order is rejected or modified, we will attempt to notify you using the contact details provided.

All purchases are subject to our Refund Policy [https://sannaq.com/pages/refund-policy]. You agree to make purchases only for personal or household use, not for resale or export.

SECTION 4 - PRICES AND BILLING
All prices, discounts, and offers are subject to change without notice. The price charged is the one displayed at checkout and in your confirmation email. Prices do not include applicable taxes, shipping fees, customs, or import duties unless stated otherwise.

Our online prices may differ from prices in other stores or platforms. Promotions may have separate terms. If these differ from the Terms here, the promotion terms will take precedence.

You agree to provide accurate and up-to-date billing and payment information and to keep your account information current, including email, credit card details, and expiration dates.

You confirm that you are authorized to use the payment method provided and that all charges will be honored by your payment provider.

SECTION 5 - SHIPPING AND DELIVERY
Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or external events. Once the shipment is handed over to the carrier, the risk of loss transfers to you.

SECTION 6 - INTELLECTUAL PROPERTY
All content on the Services, including trademarks, text, graphics, images, videos, and layout, is owned by Sannaq or its partners and is protected by intellectual property laws.

You may use the Services for personal, non-commercial purposes only. No part of the Services may be copied, reproduced, modified, distributed, or transmitted without our prior written consent. All rights not explicitly granted are reserved.

Trademarks and brand elements belonging to Sannaq, Shopify, or other parties may not be used without prior written permission.

SECTION 7 - OPTIONAL TOOLS
You may have access to third-party tools via our Services. These tools are provided "as is" and without any warranties. We are not responsible for third-party tools or your use of them.

Use of such tools is entirely at your own risk and discretion. You should review and accept the third party’s terms before use.

We may introduce new tools or features, which will also be governed by these Terms.

SECTION 8 - THIRD-PARTY LINKS
Our Services may include content or links from third parties. We do not endorse and are not responsible for third-party websites or content.

Engaging with third-party platforms is at your own risk. You should review their terms and policies before proceeding. We are not liable for any loss or damage arising from third-party interactions.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
Sannaq uses Shopify to power its Services. However, all transactions and purchases are solely between you and Sannaq. Shopify is not responsible for any product-related issues or transactions.

By using our Services, you release Shopify from any claims or damages arising from your interaction with Sannaq.

SECTION 10 - PRIVACY POLICY
All personal data collected is subject to our Privacy Policy [https://sannaq.com/policies/privacy-policy?pb=0]. Shopify also collects and processes certain personal data. By using our Services, you agree to the handling of your data as described in these privacy policies.

SECTION 11 - FEEDBACK
By submitting any content or feedback to us, you grant us a royalty-free, global, perpetual license to use and share that content for any purpose, including commercial use.

You confirm that you have the rights to share such content and that it does not infringe on any third-party rights. We are not obligated to keep your feedback confidential or respond to it.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
We may occasionally make errors or omissions in content related to pricing, promotions, availability, or descriptions. We reserve the right to correct these errors at any time, even after an order is placed.

SECTION 13 - PROHIBITED USES
You agree to use the Services for lawful purposes only. You must not use the Services to violate laws, infringe rights, harm individuals, or disrupt operations. We may suspend or terminate your access if you breach these Terms.

SECTION 14 - TERMINATION
We may end your access to the Services at any time. Any obligations incurred before termination will remain in effect. Sections concerning intellectual property, feedback, disclaimers, and liability will continue to apply.

SECTION 15 - DISCLAIMER OF WARRANTIES
We provide the Services "as is" without guarantees. We do not warrant the accuracy, completeness, or reliability of content or uninterrupted availability of the Services.

Some jurisdictions may not allow exclusion of warranties, so certain disclaimers may not apply to you.

SECTION 16 - LIMITATION OF LIABILITY
To the extent allowed by law, Sannaq and its partners are not liable for indirect or consequential damages, including loss of profits, data, or opportunity, even if advised of the possibility of such damages.

SECTION 17 - INDEMNIFICATION
You agree to defend and hold Sannaq and its affiliates harmless against any claims arising from your breach of these Terms, violation of laws, or misuse of the Services.

SECTION 18 - SEVERABILITY
If any part of these Terms is found to be invalid or unenforceable, the rest will remain valid and enforceable to the fullest extent allowed by law.

SECTION 19 - WAIVER; ENTIRE AGREEMENT
Failure to enforce any provision of these Terms does not waive our rights. These Terms constitute the full agreement between you and us, superseding prior agreements.

SECTION 20 - ASSIGNMENT
You may not transfer your rights or obligations under these Terms without our written consent. We may transfer our rights without notice.

SECTION 21 - GOVERNING LAW
These Terms are governed by the laws of the jurisdiction where Sannaq is based. Disputes shall be resolved in the applicable courts of that location.

SECTION 22 - HEADINGS
Section titles are for convenience only and have no legal effect.

SECTION 23 - CHANGES TO TERMS OF SERVICE
We reserve the right to modify these Terms at any time. Updates will be posted on our website, and material changes will be communicated as required by law. Continued use of the Services after changes implies your acceptance.